If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Strong foundations in software engineering with Python and at least one additional programming language such as Java, C#, Go, C++, or Rust, including the ability to write clean, testable, and maintainable code Introductory experience working with data processing and unstructured data formats such as HTML, PDF, and XML, gained through coursework, internships, personal projects, or early career roles Familiarity with web technologies or data acquisition techniques, including APIs, basic scraping approaches, or ETL concepts Exposure to cloud platforms, with AWS preferred, and an understanding of containerization concepts; hands-on experience is a plus but not required Understanding of CI/CD fundamentals, version control using Git, and automated testing practices Basic awareness of AI, machine learning, or large language model concepts, with an interest in applying AI-enabled tools to improve data quality and engineering workflows Ability to collaborate effectively within a team environment, actively participate in code reviews, and communicate technical ideas clearly Strong learning mindset with the ability to ramp up quickly in new domains, tools, and technologies Education Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience Responsibilities This role supports the development, enhancement, and operation of data acquisition and extraction pipelines that process unstructured data from public and regulatory sources while building foundational software engineering skills in a production environment Contribute to the development and operation of data acquisition and extraction pipelines that ingest and process unstructured data from public and regulatory sources Implement enhancements to Python- or Java-based workflows under the guidance of senior engineers, following established design patterns and best practices Assist in building and maintaining pipelines that transform unstructured documents into validated, structured datasets Collaborate with data engineering, enrichment, and machine learning teams to integrate tagging, classification, and metadata enrichment outputs Participate in a bi-weekly delivery cadence, shipping incremental improvements such as new data sources, extraction enhancements, or reliability fixes Learn and apply production engineering practices, including testing, monitoring, logging, and basic incident response Contribute to AI- or LLM-assisted parsing and extraction workflows by implementing prompts, evaluations, or supporting components Actively seek feedback through code reviews and retrospectives, demonstrating continuous improvement in code quality and system understanding About the Team The Unstructured Data Team builds a cost-efficient, scalable, and self-service platform that acquires, extracts, and prepares high-quality datasets used across Moody’s. The team works with diverse global data sources and partners closely with data engineering, AI/ML, and business stakeholders to deliver reliable, production-ready pipelines. As a junior engineer on the team, you will learn by building, gaining hands-on experience with real-world data, modern engineering practices, and emerging AI-assisted workflows in a collaborative and supportive environment.

The Client Services Consultant role balances high-volume administrative tracking with critical financial oversight. You will be responsible for client inquiries and contract entry, while also serving as a central point for billing. You will manage the lifecycle of our client and vendor relationship. The ideal candidate is a "problem-solver" who can follow strict procedures for data entry while independently resolving complex billing and customer service hurdles. What you will do in this role: Monitoring & Reporting Real-Time Tracking: Monitor inquiry platforms to ensure all responses are posted within the required timeframes per established procedures. Maintain status logs for pending items and monitor project progress for inquiry posting. Consolidate project logs to help generate monthly and quarterly performance reports and executive updates. Project & Contract Management: Lead the full contract lifecycle, including review, tracking, and high-accuracy entry into the Client Services Database for use in project reviews. Facilitate seamless contract workflows and management between Sales Agents, customers, and vendors. Ensure the timely execution of work orders and coordinate critical team meetings to keep projects on schedule. Billing & Financial Operations: Oversee comprehensive billing for Sales Agents and end-users. This includes direct billing for Equifax customers. Manage Purchase Order (PO) requisitions for processing agent fees and navigate procurement systems to resolve accounts payable funds. Fiscal Oversight: Proactively troubleshoot financial roadblocks to ensure total integrity across all project accounts. Stakeholder Support & Relationship Management Central Point of Contact: Provide essential support to Sales, PSC and Fulfillment regarding pricing, reporting, and research. Vendor Onboarding: Serve as the designated backup for vendor and end-user onboarding, ensuring a smooth, delay-free integration for new partners. Act as the primary escalation point for customer service issues, working cross-functionally to deliver timely solutions. What experience you need to be eligible: Bachelor’s University Degree. 1-2 years of experience in a related field (e.g., sales support, project coordination, client services). 1 year of experience of the Google / Microsoft Office suite programs (Excel, word). English proficiency B2+. Flexibility to work extended hours and be on-call as required by the business, particularly during critical periods such as project deadlines, month-end, and quarterly closings. Internal Candidates: Must have a minimum of one year of tenure in their current position. No active disciplinary actions within the last three months prior to and during the recruitment process. Must not be on a Performance Improvement Plan (PIP). What could set you apart: Experience with project billing, contract administration, accounts receivable or accounts payable processes. Versatile, flexible, and displays a willingness to work within changing priorities with enthusiasm. Demonstrates a strong commitment to excellence and high standards of work. Excellent time management and prioritization abilities. Strong organizational skills with a keen attention to detail and effective problem-solving capabilities. Ability to confidently present and demonstrate solutions to internal teams and prospective clients. A customer-service-oriented mindset with a strong desire to delight both internal and external clients. We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Equifax is seeking a skilled and motivated Data/Platform Engineer to support our cloud initiatives. This role offers an exciting opportunity to contribute to the efficiency of our operations, spending approximately 60% of your time on building and maintaining robust data pipelines and ensuring data quality within our Google Cloud Platform (GCP) environment, and 40% on Python-based web development tasks supporting data integration and application functionalities. You will work closely with cross-functional teams to develop and implement data solutions that support operational excellence. What you’ll do Design, develop, and maintain robust data integrations from various source systems into our Google Cloud Platform (GCP) environment. Design, develop, and maintain web application components and APIs using Python (particularly Django or similar frameworks), including backend and frontend development tasks, to support data access, integration, and visualization needs. Implement and continuously optimize query performance in BigQuery to ensure timely and efficient data retrieval for ETL/ELT processes and analytical purposes. Collaborate with cross-functional teams to understand their data requirements for ETL/ELT and reporting purposes and translate them into effective data models and BigQuery solutions. Monitor the health and performance of GCP infrastructure components and data solutions using tools like Datadog, ensuring expected behavior and reliability. Respond to and help troubleshoot alerts and incidents surfaced via monitoring systems and PagerDuty to minimize downtime and ensure data integrity. Utilize Git for version control and participate in CI/CD pipelines for data pipeline deployments. Stay current with best practices and emerging technologies in data integration, BigQuery optimization, and data quality management relevant to supporting applications in a cloud environment. What experience you need Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related subject. 3+ years of practical experience in data engineering or related fields, with a strong focus on Python and SQL (writing complex queries and optimizing performance). 2+ years of experience employing Python web development frameworks, such as Django, is required, along with a comprehensive understanding of backend, frontend, and full-stack development principles. 2+ years of hands-on experience with Google Cloud Platform (GCP) or Amazon Web Services (AWS) for data engineering tasks. 1+ years of experience with cloud infrastructure monitoring tools (e.g., Datadog, GCP Cloud Monitoring) and incident alerting platforms (e.g., PagerDuty). What could set you apart Conceptual understanding or at least 1 year of experience with Machine Learning concepts and their potential application in data processes. Proven experience developing and deploying Full Stack applications using Python and Django, including handling frontend components (e.g., using Django templates, integrating with simple JS, or potentially a lightweight frontend library if applicable). Familiarity with containerization technologies (e.g., Docker) and orchestration (e.g., Kubernetes) within a GCP context. Experience automating incident response procedures. We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Microsoft Partners are central to how Microsoft reaches and serves customers and proudly has an extensive Partner ecosystem. The Partner Enablement Organization sits with the Microsoft business operations team and is responsible for enabling these Partners to make sure they are ready and informed for changes that are made throughut the the Partner lifecycle. They employees are deep subject matter experts on the Partner experience and will advocate for the Partners needs and requirements in applicable forums, ensuring change is landed accordingly and Partners can adopt. We are hiring for a Partner Enablement Manager (PEM). Responsibilities • Drive Partner Enablement across the end to end Partner lifecycle processes to reduce Partner friction and increase ease of doing business with Microsoft. • Represent the voice of the partner across Microsoft stakeholders, leveraging SME knowledge & insights from Partners to influence Partner requirements and design of upcoming changes. • Ensure Partner risks and concerns are clearly articulated with tangible impact to influence stakeholders to mitigate or accept the Partner risks. . • Own Partner readiness plans for launch or key change moments tracking key deliverables, timelines, outcomes ensuring core team members are kept aware of progress/risks to plan. • Monitor Partner launch preparedness for key upcoming strategic changes and share critical Partner insights, blockers, help wanted with core team for milestone decisions. • Drive Partner Enablement with Partners through our existing Partner Enablement services (co-design, partner calls etc.) translating partner asks into actionable business requirements or improvements. • Track and drive Partner adoption for key launch moments ensuring our Partners are ready to operationalise key changes at go-live. • Demonstrate a One Microsoft approach to work seamlessly across virtual stakeholders, collaborating & influencing for the Partner with ease. • Apply a data-driven continuous mindset to E2E lifecycle processes to identify systematic gaps and drive standardisation, automation opportunities and self-serve enablement models • Demonstrates strong thought leadership and strategic thinking, with the adaptability to navigate change and proactively identify end-to-end (E2E) opportunities that drive business impact. Qualifications Minimum/Required Qualifications: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English. Preferred Qualifications Experience working in cross-functional, global environments. Proven track record in delivering complex projects or change initiatives while dealing with ambiguity and providing creative solutions. Able to work effectively with all levels of internal and external personnel to drive for results and solve problems. Ability to communicate effectively at different levels, across different cultures in writing and verbally where subject matter may be complex and the audience is global. Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment. Demonstrated excellence in thought leadership and execution management; conflict/negotiation management; independent, flexible and proactive in your approach. Demonstrated experience in Partner Channel Management and/or Customer relationship management. Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels. Strategic thought leader who proactively identifies strategic opportunities, initiating proposals and sign off from stakeholders. Work Location details: On‑site presence expected at least three days per week, in alignment with team and business need.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Familiarity with corporate law, contract law, and intellectual property laws Strong legal research skills with the ability to articulate findings concisely Excellent writing skills with the ability to manage a high volume of contract-related tasks Detail-oriented, highly organized, and able to work independently in a fast-paced environment Flexibility to work across different time zones within the Americas as required Practical experience applying artificial intelligence and legal technology tools in a legal environment Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use. Education Bachelor’s degree with approximately 3–4 years of relevant in-house legal experience Responsibilities Support the drafting, negotiation, and management of legal agreements while partnering with internal stakeholders to ensure efficient contract processes Draft, prepare, review, and edit legal documents including NDAs, trials, amendments, license agreements, and demand letters under attorney supervision Lead negotiations with clients and third parties to secure favorable contract terms and conditions Serve as a single point of contact for processing and tracking legal documents while supporting deal attorneys Communicate updates on contract status, modifications, deviations, and completion or termination of agreements Advise business units on legal documentation and related processes Coordinate correspondence with clients and internal stakeholders as directed Prepare research-based reports using public sources and databases on entities and individuals Analyze legal issues with a strong sense of ethics and integrity when handling confidential information and provide practical solutions aligned with business goals About the Team Our Commercial Transactions Legal team is responsible for supporting all commercial and sales transactions on behalf of MA Legal, ensuring efficient contract execution and risk management. By joining the team, you will contribute to high-impact legal work supporting business operations across the Americas while leveraging innovative tools and practices to enhance legal processes. In this role, you will be part of a collaborative environment based in Costa Rica, supporting complex transactions and driving operational excellence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 3+ years of customer service experience, with Human Resources experience Experience with immigration programs and administration, particularly Visa/Work Permit filings Knowledge or experience in international assignment taxation, including year-end tax reconciliations, is a plus Excellent written and verbal communication skills, strong attention to detail, critical thinking, and well-developed customer service and interpersonal skills Ability to work effectively both independently and as a key contributor within cross-functional teams Strong ability to multitask, navigate ambiguity, manage change, and remain proactive in a dynamic environment Ability to collaborate with and learn from individuals across different countries, cultures, and disciplines, combined with strong analytical and problem-solving skills and proficiency in MS Office tools, including Excel and PowerPoint Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Bachelor’s degree or equivalent work experience. Responsibilities The Global Mobility Specialist is responsible for managing assignments, immigration and relocations for their region. This role will act as the main point-of-contact for assignees, the People team, and business leaders and support the end-to-end service delivery of mobility services. Administer domestic and international assignment programs and policies aligned with business objectives, contribute to assignment compensation development, prepare cost projections for business leaders, and assist with assignment allowance reviews. Support the development of relocation packages for new and existing employees, prepare cost estimates, and draft relocation assistance offer letters along with other required assignment documentation. Partner with immigration firms, employees, and the business to secure and maintain company-sponsored work visas, acting as an intermediary between Talent Acquisition and immigration counsel for assessments and guidance. Oversee U.S. immigration compliance processes, including PERM recruitment (job postings and workforce screening per DOL requirements) and maintenance of Public Access Files, audit compliance, online records, and LCA notice tracking. Coordinate with relocation vendors (mobility, tax, and immigration), internal payroll/finance teams, and external partners to oversee relocation logistics, year-end reporting, and tax equalization. Audit vendor invoices for accuracy and compliance, coordinate payments, and liaise with finance teams to process estimated tax payments on behalf of assignees. Contribute to team development through onboarding and training, monitor mobility policies for global legal and regulatory compliance, and partner with Global Mobility leadership to enhance programs, policies, and processes while advising employees on changes. Maintain mobility operations by updating metrics and reports, tracking transfers, ensuring cases stay within policy parameters, escalating issues as needed, supporting continuous improvement of the Global Mobility function, and handling additional duties and special projects.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 4+ years of relevant work experience, including prior financial services or financial data/process management experience, with a proven track record in operational effectiveness and previous management or supervisory experience. Strong strategic and tactical management skills, with the ability to mentor, lead, and build high-performance teams while driving initiatives with minimal supervision. Ability to dissect and understand complex problems, build consensus across organizational departments, and drive initiatives forward through effective stakeholder alignment. Excellent written and verbal communication skills, with the ability to clearly articulate complex business concepts to senior audiences and communicate effectively across all levels of the organization. Highly organized, detail-oriented, and resourceful, with the ability to manage multiple projects simultaneously and maintain efficiency in fast-paced environments. Flexible and proactive work approach, including willingness to work beyond normal business hours to resolve priority issues, combined with a strong self-starter mindset. Advanced Microsoft Office proficiency (Outlook, Excel, Word, PowerPoint) and a strong client-focused orientation, with the drive and enthusiasm to achieve results and ensure customer satisfaction. Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use Education Undergraduate/first-level degree (E.g. Bachelor’s degree) ideally within the financial discipline Master’s degree preferred Responsibilities A Team Lead works closely with Senior Managers to manage a group of Associates - to ensure data consistency and accuracy of information processed across the group. This role will involve regular liaison with the following departments when working on related performance enhancing projects: Information Technology, Commercial Group, Rating Groups, Legal, Compliance, Credit and Regulatory Team and Data Governance. Build and maintain strong relationships with Rating Analysts, MDs, and senior stakeholders, acting as a regular liaison to foster communication and alignment, and serving as a secondary escalation point for issue resolution. Manage and supervise associates in operational tasks, project execution, and problem analysis, ensuring adherence to company policies, procedures, and effective communication with management. Apply and implement people, legal, compliance, risk, and credit policies into workflows, ensuring alignment with evolving standards and regulatory requirements. Mentor, develop, and support team members while partnering closely with senior leadership (Senior Manager to Senior Vice President levels) to drive team performance and growth. Oversee team quality assurance by reviewing data discrepancy reports, ensuring proper documentation, tracking, and resolution, while monitoring objectives and training initiatives for accuracy and completeness. Ensure timely execution of daily requests and inquiries, maintain accurate process documentation and user manuals, and coordinate large or complex regional operations across internal departments. Drive operational excellence by recommending process improvements, enhancing efficiency, and establishing guidelines, while actively contributing to team discussions and identifying key issues. Manage team performance through reporting, tracking, and continuous feedback on both quality and productivity metrics, including delivering mid-year and annual performance reviews and developing reporting for initiative transparency. About the team Our Ratings Operations – Data Operations team is responsible for ensuring the accuracy and consistency of critical financial and ratings data processes & enabling high-quality, efficient operations that support complex analytical workflows; we contribute to Moody’s by driving operational excellence, strengthening data governance and quality assurance, and advancing process improvement and automation initiatives across global teams. By joining our team, you will be part of exciting work in a globally distributed environment, partnering with senior stakeholders and leading teams to deliver impactful outcomes, while leveraging emerging AI and automation capabilities to enhance efficiency, scalability, and decision-making.

The Data and Visualization team is looking for a Data Engineer with a strong analytical focus. This position is ideal for a professional who enjoys technology and has a genuine interest in both data development and dashboard reporting/development. The ideal candidate will act as a bridge between data engineering and business intelligence, ensuring that information is transformed into actionable strategic decisions. What you’ll do Design and implement robust data models and architectures, ensuring data quality, scalability, and performance. Manage project progress, metadata collection, development, and management with moderate supervision. Create compelling data visualizations that effectively communicate insights to both technical and non-technical audiences, adhering to data visualization best practices and design principles. Lead key efforts in data interpretation, trend identification, and analysis of large datasets to drive business decisions and growth. Design and implement robust data models and architectures, ensuring data quality, scalability, and performance. This may involve working with data warehouses, data lakes (Cloud) , and various data sources. Create compelling data visualizations that effectively communicate insights to both technical and non-technical audiences, adhering to data visualization best practices and design principles. Continuously explore new technologies and techniques to improve BI processes and deliver innovative solutions. What experience you need 2+ years of experience as a data engineer or related role. 2+ years advanced SQL, and cloud-based data lakes (e.g., BigQuery, Snowflake, AWS Redshift). Strong hands-on experience with Python data manipulation libraries, specifically Pandas and NumPy. 1+ years of experience developing and implementing machine learning models using Python or SQL, with a solid foundation in data modeling techniques. 2+ years of experience with data visualization tools (Looker as a primary priority, Tableau, or Power BI). 2+ years of experience demonstrating exceptional communication, presentation, and data storytelling skills, effectively conveying insights to both technical and non-technical audiences. Basic understanding and experience with Google Cloud Platforms. Demonstrates proficient Git usage and contributes to team repositories. Minimum English proficiency B2 What could set you apart Knowledge and experience developing or implementing Machine Learning (ML) models using Python, BigQuery ML, Vertex AI, etc. Cloud certification is strongly preferred. Business Intelligence Certifications: Tableau Desktop Specialist, Tableau Server Certified Associate, or Power BI Data Analyst Associate. We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

The Manager of the Contract to Order (C2O) Specialists provides leadership and strategic direction for the C2O team, overseeing the end-to-end contract implementation process within Equifax’s Global Financial System. This role is pivotal in ensuring billing accuracy, driving operational excellence, and maintaining high KPIs by managing a team responsible for contract analysis and audit functions. What you’ll do Lead and develop a team of Specialists to ensure accurate contract analysis, interpretation and entry into the Global Financial System. Oversee the auditing of customer contracts and monitor Salesforce and Finance portal queues to ensure strict adherence to SLAs. Collaborate cross-functionally with Billing Operations, Sales, and Legal to optimize the contract-to-order lifecycle and resolve complex error trends. Monitor and handle suspense transactions. Manage special projects including: application testing, implementation of annual price increases, product migration, Customer data clean up… Drive initiatives for process optimization and comprehensive performance reporting. What experience you need Education: Bachelor's degree in Business, Finance, or a related discipline. Experience: 5+ years of experience in billing, contract management, or financial operations within the financial services sector. Communication: Exceptional cross-functional communication skills, with the ability to effectively engage and influence senior leadership and key stakeholders. Demonstrated 3 years of leadership experience , with a proven track record of coaching and developing specialists. Technical Skills: Advanced proficiency in Microsoft Excel and Google Sheets. What could set you apart Coaching & Development: Proven ability to mentor and develop team members, specifically in contract analysis and implementation. Systems Operations Expertise: Deep technical knowledge of Salesforce, Contract-to-Order (C2O) workflows, and Billing and Revenue Management (BRM). People Management: Demonstrated experience leading team building, continuous mentorship, and performance development initiatives. AI Proficiency: Hands-on experience integrating advanced AI tools (such as Gemini, NotebookLM, and Studio) to optimize business operations. We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

We are looking for a Process Program Manager to join our team and drive the planning, execution, and optimization of our strategic programs. You will be responsible for overseeing the entire program lifecycle, from design to execution, ensuring that the program objectives, scope, schedule, quality, and benefits are aligned with the organizational goals and stakeholder expectations. You will also be responsible for driving continuous improvement and change management across the program, identifying and resolving issues, risks, and dependencies, and ensuring effective communication and collaboration among the program team and stakeholders. Responsibilities Process Management Accountable for end-to-end process performance by executing compliant processes and controls, anticipating and logging risk, and documenting process flows, systems, and requirements. Provides data, research, and assessment results to enable an enterprise view of the process and inform decision-making. Monitors metrics and KPIs, performs analysis and benchmarking, and identifies opportunities to improve efficiency, customer experience, and cost. Facilitates stakeholder collaboration and change management efforts, applying process improvement methodologies (e.g., Lean, Six Sigma), AI and compiling business cases and feedback to drive continuous optimization. Business Program Planning and Design Performs program landscape research and analysis, forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current and agile. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans. Identifies and scopes opportunities to improve current programs. Identifies and provides solutions to root problems, defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Drives clarity in complex program issues and strives for simplification. Works with cross-functional stakeholders to design compliant, complex programs from initiation to delivery with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Defines and tracks the success criteria and performance metrics and Key Performance Indicators [KPIs], such as quality, adoption, usage, impact, and effectiveness for the program. Business Program Management Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Business Program Excellence and Execution Defines and executes on landing change management plans. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams to ensure all program requirements are understood and can be met. Enables execution teams as program subject matter experts to resolve complex Customer scenarios. Business Program Evaluation and Improvement Conducts cost-benefit analyses to examine performance to value drivers. Contributes to monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not, and makes improvements accordingly. Collects and evaluates success criteria and performance metrics, Key Performance Indicators [KPIs], and customer feedback, and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned. Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board. Contributes to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR). Other Embody our culture and values. Qualifications Required Qualifications Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience. Preferred Qualifications Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Experience working in a customer service environment and in a large matrixed multinational company. Experience with Microsoft Volume Licensing concepts (specifically EA & MCAE), including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments. Experience in continuous improvement methodologies such as Lean, Six Sigma, or Kaizen, with a proven track record of implementing process enhancements. Ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods. Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels. Ability to manage sensitive, business impacting information, and closely control dissemination. Confidence in self and organization, and a ‘can-do’ attitude in the face of change and ambiguity. Proven data analytics and business insights skills, with the ability to derive actionable recommendations from complex datasets. Demonstrated impact and influence skills, including cross-boundary collaboration and the ability to build solid relationships with individuals at all levels. Ability to manage sensitive, business impacting information, and closely control dissemination. Work Location details On‑site presence expected at least three days per week, in alignment with team and business need.